FAQ

FAQ – Frequently Asked Questions | PawsJoyToys.com

1. Orders & Payments

❓ What payment methods do you accept?
💬 We accept payments via PayPal

❓ Can I modify or cancel my order after placing it?
💬 If your order has not been processed yet, you can contact us within 12 hours to request changes or cancellations. After this period, modifications will not be possible.

❓ Can I use multiple discount codes at once?
💬 No, only one discount code can be applied per order.

2. Shipping & Delivery

❓ Where does PawsJoyToys.com ship to?
💬 We currently ship to all 50 states in the United States.

❓ How long does shipping take?
💬 The average shipping time is 3-14 business days.

(Limited circumstances such as weather, holidays, or carrier delays may affect shipping times.)

❓ How can I track my order?
💬 Once your order is shipped, you will receive an email with a tracking number to check your order status on our Tracking Page.

❓ Do you charge shipping fees?
💬 Free shipping is available for orders over a certain amount.

3. Returns & Refunds

❓ What is PawsJoyToys.com's return policy?
💬 Please read our Refund Policy section at the bottom of the page for details.

❓ What should I do if I receive a damaged or defective item?
💬 Contact us immediately at pawjoytoy83.com with photos of the defective product. We will assist you with the return process.

❓ How long does it take to receive a refund?
💬 Refunds will be processed within 5-7 business days after the return is confirmed.

4. Products & Quality

❓ Are PawsJoyToys.com pet toys safe?
💬 All our products are made from safe, non-toxic materials, designed for pets, and undergo quality checks before being sold.

❓ Do you have products for small dogs/cats?
💬 Yes! We offer a specialized collection for small pets: 🔹 Small Dog Toys
🔹 Small Cat Toys

❓ How do I choose the right toy size for my pet?
💬 You can check the size guide in the product description or contact us for recommendations.

5. Customer Programs & Promotions

❓ Does PawsJoyToys.com offer discounts?
💬 Yes! You can receive 10% OFF your first order by signing up for our email newsletter. We also run regular special promotions.

❓ Does PawsJoyToys.com have an affiliate program?
💬 Yes! If you are a pet influencer/blogger, join our Affiliate Program to earn commissions on referrals.

6. Customer Support

❓ How can I contact PawsJoyToys.com?
💬 You can reach us via:
📧 Email: pawjoytoy83@gmail.com
💬 Live Chat: Available 24/7 on our website